Responsible Gambling
At Coles, we are committed to promoting responsible gambling practices across all our operations. We believe that gambling should remain an enjoyable form of entertainment and never cause harm to individuals, families, or communities.
Our Commitment
Coles takes its responsibilities seriously when it comes to gambling-related products and services. We work to ensure compliance with all relevant Australian laws and regulations governing gambling activities.
Understanding Responsible Gambling
Responsible gambling means staying in control and making informed decisions. It involves understanding the risks associated with gambling and taking steps to minimise potential harm.
Signs of Problem Gambling
It is important to recognise when gambling may be becoming a problem. Warning signs can include:
- Spending more money or time on gambling than you can afford
- Feeling anxious, stressed, or irritable when not gambling
- Chasing losses by continuing to gamble after losing
- Borrowing money or selling possessions to fund gambling
- Neglecting work, study, or family responsibilities
- Lying to others about the extent of your gambling
- Gambling to escape problems or relieve negative feelings
Tips for Gambling Responsibly
If you choose to gamble, consider the following guidelines to help you stay in control:
- Set a budget before you start and stick to it
- Set a time limit for gambling activities
- Never gamble with money you cannot afford to lose
- Avoid chasing losses
- Take regular breaks
- Do not gamble when upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
Support and Resources
If you or someone you know is experiencing difficulties with gambling, help is available. Several Australian services provide free, confidential support.
Key Support Services
| Service | Contact | Availability |
|---|---|---|
| Gambling Helpline | 1800 858 858 | 24 hours, 7 days |
| Lifeline | 13 11 14 | 24 hours, 7 days |
| GamblersHelp | 1800 858 858 | 24 hours, 7 days |
These services offer counselling, information, and referrals to help individuals and their families affected by problem gambling.
Our Responsibilities
Coles is dedicated to the following principles regarding responsible gambling:
- Complying with all applicable Australian gambling legislation and regulations
- Training staff to identify and respond to problem gambling concerns
- Promoting awareness of responsible gambling practices
- Supporting customers in making informed choices
- Ensuring responsible marketing of any gambling-related products
Age Restrictions
Gambling in Australia is restricted to individuals aged 18 years and over. Coles is committed to enforcing age verification requirements and preventing underage access to gambling products. We take all necessary steps to ensure compliance with these legal requirements.
If you need help or wish to discuss any concerns about gambling, please reach out to the support services listed above. Remember, help is always available and seeking support is a sign of strength.
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