Privacy Policy
At Coles, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect the following types of personal information when you interact with us:
- Your name, address, email address, and phone number
- Payment and transaction details
- Flybuys membership information
- Your shopping preferences and purchase history
- Information you provide when contacting our customer service team
- Device and browser information when you visit our website or use our app
- Location data when you use our store locator or delivery services
How We Collect Your Information
We collect personal information directly from you when you make a purchase in store or online, create an account on our website or app, subscribe to our newsletters, participate in surveys or promotions, or contact us with enquiries or feedback. We may also collect information through cookies and similar technologies when you browse our website.
How We Use Your Information
We use your personal information for the following purposes:
- Processing your orders and delivering products to you
- Managing your account and providing customer support
- Personalising your shopping experience
- Sending you marketing communications where you have provided consent
- Improving our products, services, and website functionality
- Complying with legal obligations and regulatory requirements
- Preventing fraud and ensuring the security of our services
Sharing Your Information
We may share your personal information with trusted third parties, including our service providers who assist with delivery, payment processing, data analytics, and marketing. We may also share information with our related companies within the Coles Group. We will not sell your personal information to third parties. Any third parties we share your information with are required to handle your data in accordance with applicable privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We use a range of security measures including encryption, secure servers, and access controls to safeguard your data.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.
Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. You may also opt out of receiving marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer through our customer service channels. We will respond to your enquiry as promptly as possible and work to resolve any concerns you may have.
This policy was last updated in 2024.
Get Your Bonus Now!